Privacy Policy

Classible is a Canadian local-service review and discovery platform that allows users to:

• Discover local businesses and service providers
• Read customer reviews and ratings
• Submit reviews and service experiences
• Create and manage user accounts
• Claim and manage business profiles
• Respond to customer reviews
• Report potentially inappropriate or fraudulent content
• Access business and service information

Classible may also provide analytics, reputation-management, business-management, and other related services.

"Personal information" means information about an identifiable individual, as defined by applicable Canadian privacy legislation.

Depending on how you use Classible, we may collect the following categories of information.

Classible may use cookies, local storage, pixels, tags, and similar technologies.

We may use these technologies to:

• Keep users signed in
• Maintain account sessions
• Remember preferences
• Improve website functionality
• Understand website usage
• Measure traffic and performance
• Detect fraud and abuse
• Improve search and recommendations
• Support analytics and marketing activities

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of Classible.

Classible may use personal information for the following purposes:

Providing the Service — To:

• Create and manage accounts
• Display business profiles
• Publish reviews
• Process review submissions
• Allow businesses to respond to reviews
• Process business claims
• Provide search and discovery functionality
• Provide customer support

Trust, Safety and Integrity — To:

• Verify accounts and reviews
• Detect spam and fraudulent activity
• Detect duplicate or suspicious reviews
• Investigate reports
• Moderate content
• Prevent abuse
• Protect users and businesses
• Enforce our Terms of Service

Improving Classible — To:

• Analyze platform usage
• Improve features
• Improve search
• Improve user experience
• Develop new products and services
• Understand trends in local-service experiences

Communications — To:

• Send service-related communications
• Respond to inquiries
• Send account notifications
• Notify users about review activity
• Notify businesses about reviews and business-profile activity

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

Business Services — For businesses using Classible's business services, we may use information to provide:

• Review analytics
• Reputation-management features
• Review monitoring
• Business dashboards
• Lead-generation services
• Performance reports
• Other business services selected by the business

Classible is a public review and business-discovery platform.

Information that you voluntarily submit for public display may be accessible to other users and search engines.

For example, depending on your submission and account settings, publicly available information may include:

• Your display name
• Review content
• Rating
• Date of review
• Business reviewed
• Service category
• Verification indicator
• Photos submitted with the review

Before submitting a review, consider whether you are comfortable with the information becoming publicly accessible.

Do not include information in a public review that you do not want to make public.

Classible may publish information about businesses and service providers.

Business information may come from:

• Businesses themselves
• Publicly available sources
• Business directories
• Information submitted by users
• Data partners
• Classible research or verification processes

A business may request to claim its profile and update or correct eligible information.

Some business information may relate to individual business owners, professionals, or sole proprietors and may therefore constitute personal information under applicable privacy laws.

Classible will handle such information in accordance with applicable privacy requirements.

Reviews submitted to Classible may be publicly displayed.

By submitting a review, you represent that:

• Your review reflects your genuine experience or otherwise complies with Classible's review rules
• The information is accurate to the best of your knowledge
• You have the right to submit any photographs or other content you provide
• You will not knowingly submit fraudulent, misleading, defamatory, abusive, or unlawful content
• You will not impersonate another person
• You will not submit confidential information belonging to another person

Classible may review, moderate, restrict, or remove content that violates applicable laws, our Terms of Service, or our review policies.

Maintaining trustworthy reviews is an important part of Classible.

We may use automated systems, statistical analysis, machine-learning tools, and human moderation to identify potentially suspicious activity.

These systems may consider signals such as:

• Account activity
• Review frequency
• Duplicate or substantially similar content
• Account verification
• Technical information
• Review patterns
• Business relationships
• Reports from users or businesses

A review may be flagged for additional review when suspicious activity is detected.

A verification indicator does not guarantee that a review is accurate or that every statement in the review is independently verified.

Classible may use artificial intelligence and automated technologies to improve the platform.

Depending on the feature, AI may be used to:

• Summarize customer reviews
• Identify recurring themes
• Categorize businesses
• Classify services
• Detect potentially suspicious content
• Assist with content moderation
• Improve search and discovery
• Generate draft business descriptions
• Provide business analytics
• Assist businesses with review responses

AI-generated summaries are intended to summarize information already available on Classible and should not be treated as independently verified facts.

Classible will take reasonable measures to prevent AI systems from intentionally fabricating reviews, ratings, customer experiences, or business information.

Where appropriate, AI-assisted content may be reviewed by humans before publication.

Classible does not sell personal information simply because a user submits a review or creates an account.

We may disclose personal information in the following circumstances.

Service Providers — We may share information with trusted service providers that help us operate Classible, including providers for:

• Cloud hosting
• Database services
• Authentication
• Email delivery
• Analytics
• Security
• Fraud prevention
• Customer support
• Payment processing
• Data storage
• Website performance

These providers are permitted to use information only as necessary to provide services to Classible or as otherwise permitted by applicable law.

Business Services — Where a user voluntarily interacts with a business through Classible, certain information may be shared with that business as necessary to provide the requested service or communication.

Legal Requirements — We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Comply with court orders or legal processes
• Protect the rights, property, or safety of Classible
• Investigate fraud or abuse
• Enforce our agreements
• Protect users or the public

Business Transactions — If Classible is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

If Classible introduces paid subscriptions or other paid services, payments may be processed by third-party payment processors.

Classible may receive limited information such as:

• Payment status
• Transaction identifier
• Subscription plan
• Billing status
• Last four digits of a payment card, where provided by the payment processor

Classible does not intend to store complete payment-card numbers on its own systems unless explicitly stated otherwise.

Payment information will be handled according to the applicable payment processor's privacy practices.

Classible is a Canadian platform, but some service providers we use may operate outside Canada.

As a result, personal information may be processed or stored in Canada or other countries.

When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is located.

Classible will take reasonable steps to select service providers and safeguards appropriate to the sensitivity of the information and applicable privacy requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain business and review records
• Resolve disputes
• Prevent fraud and abuse
• Meet legal obligations
• Maintain appropriate business records

Public reviews may remain part of Classible's historical review record even if a user closes their account, subject to applicable law and Classible's policies.

Where appropriate, personal information that is no longer required will be securely deleted, anonymized, or otherwise disposed of.

Classible uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Security measures may include:

• Encryption in transit
• Access controls
• Authentication mechanisms
• Database security controls
• Monitoring
• Logging
• Backups
• Administrative safeguards

However, no internet-based system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us if you believe your account has been compromised.

Depending on where you live and the applicable privacy laws, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is collected or used
• Withdraw consent where consent is the legal basis for processing
• Request deletion of information where legally available
• Challenge our compliance with applicable privacy requirements

Certain information may need to be retained for legal, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

To make a privacy request, contact our Privacy Officer using the contact information below.

We may need to verify your identity before processing certain requests.

Classible aims to keep personal information reasonably accurate, complete, and up to date for the purposes for which it is used.

If you believe that information associated with your account is inaccurate or incomplete, please contact us.

Business owners may also request correction of eligible business information through the business-claim process.

Classible is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to Classible inappropriately, please contact us so that we can investigate and take appropriate action.

Classible may contain links to websites, applications, or services operated by third parties.

Those third parties have their own privacy practices.

Classible is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of external services before providing personal information.

Classible may use analytics services to understand how visitors use the platform.

Analytics information may include:

• Pages visited
• Traffic sources
• Device and browser information
• General geographic information
• Interactions with the website
• Performance information

Analytics information is used to improve Classible, understand usage patterns, and measure the effectiveness of our services.

Where required, Classible will implement appropriate consent mechanisms for analytics and similar technologies.

If you subscribe to marketing communications from Classible, we may send information about:

• New features
• Services
• Business products
• Platform updates
• Promotions
• Educational content

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the message or by contacting us.

Service-related communications may still be sent when necessary to operate your account or provide requested services.

Classible will comply with applicable Canadian electronic marketing laws.

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to periodically review this Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or Classible's privacy practices, please contact us.

• Classible.ca — Privacy Officer
• Email: privacy@classible.ca
• Website: https://classible.ca/

We will make reasonable efforts to respond to privacy inquiries within a reasonable period and in accordance with applicable privacy legislation.

If you have concerns about how Classible handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

Depending on your province and circumstances, you may also have the right to contact the applicable Canadian privacy regulator.

For organizations subject to federal privacy legislation, this may include the Office of the Privacy Commissioner of Canada.

Classible intends to comply with applicable Canadian privacy legislation based on the nature of its operations, the information it handles, and the jurisdictions in which it operates.

Depending on the circumstances, applicable requirements may include federal or provincial privacy legislation.

Where provincial privacy legislation applies, Classible will take appropriate steps to comply with the applicable requirements.